Frequently Asked Questions
We have put together a list of questions we are most frequently asked if you don't find your question answered on this page, please contact us.
Can my loved one be collected from home?
If your loved one has died at home or in a care home, you should contact a local funeral director to arrange the transfer of your loved one to their care, ready for us to collect once the cremation paperwork has been completed. We would suggest you make it clear to this funeral director that you require a collection-only service and agree on a set fee with them for this before they set out.
What happens if the Coroner is involved?
We have to wait until the Coroner has finished their dealings before we can transfer the deceased.
What areas do you cover?
We cover the whole of England & Wales.
When do I pay?
As the cost of the arrangement is fixed, we will issue you an invoice prior to our assuming the care of your loved one. JustCremations operates on the basis of full payment on arrangement. All of our fees must be received in full, and in advance of the provision of professional services. We accept all major credit and debit cards.
How can I pay?
During office hours we can process your card payment over the phone.
Do you accept Social Fund payments?
A Social Fund payment will probably cover the entire cost of a JustCremations funeral. However, we can only offer our low price based on full payment before the funeral. This means you will need to find an alternative source of funding until the payment comes through. This may be available in the form of a Crisis or Budget Loan from DWP
Do you offer a traditional funeral service?
A traditional service is available via Worcester Funeral Service. Please see www.worcesterfuneralservice.co.uk for details.
What kind of coffin will be used?
We provide a standard light oak veneered coffin suitable for cremation.
Where bariatric (obese) factors are present, causing additional or unusual requirements, we reserve the right to make additional charges where these become necessary. These charges may cover necessary additional personnel, special equipment, a specialist crematorium fee or the additional costs of an oversized coffin (over 6ft 2in x 22in).
Can we come to see our loved one in your chapel of rest?
Sorry, but no. The JustCremations service excludes this.
Do you provide full funeral facilities?
The concept of JustCremations is to offer a direct cremations service at a reasonable cost. As there is no viewing, our chapel of rest would not be utilised and because there is no traditional church or secular service, the costs of a limousine and additional staffing are not necessary. All professional facilities are, however, fully available to us.
Do you use a proper hearse?
Of course. We operate our own fleet.
Will my loved one be carried to the catafalque?
We provide four uniformed pallbearers to carry the coffin in a professional & dignified manner.
Can I arrange a service in church before the cremation?
We do not offer the option of a service beforehand. If a church service is important to your family then you might like to arrange a separate memorial or thanksgiving service, without the coffin present, once the funeral has taken place. A casket containing your loved ones ashes can be almost as poignant a focus at a service or gathering as the coffin itself.
When and where does the cremation take place?
The date, time and place of cremation are entirely at our discretion and are chosen on the grounds of cost and availability. The crematorium utilised will be fully licensed in accordance with all current requirements.
Can I choose the time and day of the service?
No, we take advantage of our low council charges at certain times, compared to other municipalities across the UK. This is how we can keep our charges as advertised.
Will there be any flowers?
We will provide a full-length floral display which will be placed on the coffin.
What happens to the ashes?
You can choose one of the following options:
• The ashes can be scattered in the garden of remembrance at a time of our choosing.
• The ashes can be placed in a simple container and couriered directly to you. There is an additional charge for this service.
When can I have my loved ones ashes?
If you have opted to have the ashes couriered to you, we aim to dispatch them within 5 working days of cremation to the principal applicant.
Can I have references?
Yes, we have testimonials scrolling on this website. On request copies of the original source can be sent.
What if I need to speak to you?
If you need to speak to us simply call 01905 23499 and one of our friendly team will endeavour to help you.